Terms of service

These terms are the agreement between your church and Hellocura (Pty) Ltd for using Lineage. Together with the operator agreement (how we look after your church’s personal information) and the privacy policy, they are the whole agreement. A pastor accepts them when the church joins, and Lineage records the date and version accepted.

1. Who we are and who these terms are for

“We” and “Hellocura” means Hellocura (Pty) Ltd, which builds and runs Lineage by Cura. “Your church” means the church that joins Lineage, and “you” means the pastor or leader who accepts these terms for it. Members, parents and visitors who use Lineage through your church are not parties to these terms; your church is responsible for how they are invited and managed.

2. Joining Lineage

A church joins by applying on the Lineage website; we check every church before it opens, usually by phone, because Lineage holds children’s records.

• The person applying must be the church’s pastor or someone the church’s leadership has authorised, and must be 18 or older.

• We may refuse an application, for example if we cannot confirm the church is real. If we refuse, we email you and delete your application details within 30 days.

• Once approved, the applying pastor becomes the church’s first pastor in Lineage and can invite the rest of the church.

3. What Lineage provides

Lineage is an online app for running church life: membership and roles, Next Gen rooms with check-in and pickup, consent forms and safeguarding clearances, lessons and courses, service planning, Bible study, prayer, planner, needs and giving records, and reports.

What Lineage does not do:

• It never holds or moves money. Giving records are a ledger only; money goes straight to the church’s own bank account.

• It is not legal, safeguarding or tax advice. Lineage helps your church keep good records, but your church remains responsible for its own legal duties, such as checking clearances and reporting abuse.

• It is not a replacement for your church’s judgement. Lessons and courses support your leaders; your pastor decides what is taught and how.

4. Your church’s responsibilities

• Give people only the roles they need, and remove access when someone leaves a role.

• Record each Next Gen leader’s Child Protection Register (Part B) and Sex Offenders Register checks before they see children’s records.

• Collect consent the right way: a parent’s Yes on NG-C1 before a child is recorded by name.

• Keep sign-in codes private, and tell us straight away if you think someone has misused a sign-in.

• Enter information that is true and that your church is allowed to keep.

Fair use. Do not use Lineage to break the law, to harass anyone, to store anything unrelated to church life, to try to get into another church’s information, or to copy or resell Lineage. If a church seriously breaks these rules, we may pause its access after warning it, unless we must act at once to protect people.

5. Price and payment

Prices are in South African rand. Hellocura is not VAT registered yet; once it is, VAT is added and shown.

The app (all features, one church)

Lessons and courses (any syllabus, theme, season or course; prices are for all six rooms)

You can buy any amount at any time – one lesson for one Sunday, a month, several months or a year – and add more whenever you like. What you have already bought always counts: moving up to a bigger option, you pay only the difference. Lessons you have bought stay yours to use in your church.

The free trial

• Your church can use every feature of the app free for 14 days – two Sundays – without giving any payment details.

• Lessons and courses are paid from day one, apart from one free taster lesson during the trial.

• If you need a little longer to decide, ask us and we can add extra days.

• Your first invoice comes the day the trial ends.

Paying

• After the first invoice, on the 1st of each month we email one invoice for everything (app and any lessons). It is due by the 7th, by EFT into Hellocura’s bank account, using the reference on the invoice.

• If a payment is late, we send a friendly reminder on day 8 and a second on day 21. On day 30 the church moves to read-only: it can still see and download everything, but cannot add anything new, and nothing is deleted. Children’s safety records (consent forms, pickup lists, allergy notes) always stay visible to leaders. As soon as the church pays, everything opens again.

• If your church is struggling to pay, please contact us – we would rather find a way together.

• We will give at least 30 days’ written notice before any price change, and you may end the service before it takes effect. A founding church keeps its price for its first 12 months.

6. Lessons and content: who owns what

• Your church’s information is yours. Members, records, notes and everything your church enters belong to your church. We use it only to run Lineage for you.

• Lineage and its lessons are ours. The app, its design, the Lineage name and logo, and the syllabuses and courses in the catalogue (such as Seed to Crown and The Promise) belong to Hellocura.

• Your licence. While your church uses Lineage, it may use, print and share the lessons and printables with its own leaders, children and families. It may not sell them, give them to other churches, or publish them elsewhere.

• Your logo. By uploading your church’s logo, you let us show it in your church’s Lineage pages and printouts.

• Changes on request. A pastor can ask for a lesson change through “Request a change”; we decide whether to make it for that church.

7. Personal information

Your church is the responsible party for its people’s information; Hellocura is its operator. How we look after that information – security, breaches, where it is stored, how long it is kept – is set out in the operator agreement, which forms part of these terms. How we handle our own information (pastor applications, messages to us) is in the privacy policy. Both are on the Lineage website.

8. Availability, support and changes

• We aim to keep Lineage available all the time, but it may be down for maintenance or because of problems with our service providers or the internet. We plan maintenance for quiet hours, not Sunday mornings, where we can.

• We back up your church’s information every night.

• Support: Contact Lineage at hello.curateam@gmail.com. We aim to reply within 2 working days, and the same day for anything affecting children’s safety or a data problem.

• We improve Lineage over time. We will not remove a main feature your church relies on without at least 30 days’ notice.

9. Responsibility when things go wrong

• We provide Lineage with reasonable care and skill.

• We are responsible for losses caused by our own negligence or our breach of these terms. We are not responsible for losses caused by your church’s own actions, by people your church gave access to, or by events outside our reasonable control.

• Nothing in these terms takes away any right your church has under the Consumer Protection Act or the Electronic Communications and Transactions Act.

10. Ending the service

• Cooling-off: within 7 days after first paying, your church may cancel without reason and get a full refund (ECTA s44).

• Any time after that: your church may cancel at any time. There is no long fixed contract: the service ends at the end of the month already paid for, and no further invoices are sent.

• We may end it with 30 days’ written notice, or sooner if your church seriously breaks these terms and does not fix it after a warning.

• Your church’s information: within 30 days after the service ends, we give the church a full copy in a common file format. Within 30 days after that, we delete it, unless the law requires us to keep it, and confirm the deletion in writing. Members’ private Bible study notes are offered to each member to download first.

11. Disputes, law and changes

• If something goes wrong, tell us first and we will try to sort it out within 20 working days. Your church may also go to the National Consumer Commission, a consumer court, or the Information Regulator for privacy matters.

• South African law applies.

• We may update these terms. We will email your church at least 30 days before a change that affects it, and you may end the service before it takes effect.

• Notices to us go to hello.curateam@gmail.com; notices to your church go to the pastor’s email in Lineage.

Our details (ECTA s43)